10. Is it easy to manage your account? Can you easily check the number of credits or SMS messages left in your account?

Most SMS gateway providers provide a web-based account management system. The basic functions of the account management systems provided by different SMS gateway providers are more or less the same. For example, most of them allow you to check the number of credits/SMS messages left in your account and buy new credits/SMS messages online. The difference is in ease of use. Some SMS gateway providers offer an account management system that is easy to use and learn. The user interface is clean and intuitive. The menu items are well organized. Plenty of hints and tips are available. Some wizards are provided to guide users through a process step by step. These features help you work more efficient and make fewer errors.

Some SMS gateway providers' account management system supports more features than the others. Here are some examples:


11. Does the SMS gateway provider provide any free SMS messages for testing?

Needless to say, you must test an SMS gateway thoroughly before you can know whether it is suitable for your SMS application. As mentioned earlier, you should test whether you can successfully send SMS messages to or receive SMS messages from your targeted countries, mobile operators or mobile phone numbers through the SMS gateway provider. You should also test the SMS gateway provider's network quality.

It will be great if the SMS gateway provider provides some free SMS messages for testing. However, it won't cost you too much even if you pay for the testing SMS messages yourself, suppose that the SMS gateway provider does not require a minimum purchase of, say, 100,000 SMS messages.


12. Does your SMS application require 2-way SMS messaging services?

SMS messaging services can be grouped into two categories: 1-way and 2-way. 1-way SMS messaging services allow you to send SMS messages, while 2-way SMS messaging services allow you to send and receive SMS messages. All SMS gateway providers provide 1-way SMS messaging services. However, only some of them provide 2-way SMS messaging services. The reason is that it is technically more difficult for an SMS gateway provider to enable its users to receive SMS messages than to send SMS messages.


13. How good is the SMS gateway provider's support service?

A good SMS gateway provider should have a support team that has a complete understanding of its system. The team members should be able to answer and tackle all sorts of questions and problems. In particular, they should be familiar with compatibility issues related to different mobile network operators. The support service's quality is a reflection of the company's quality. To find out how good an SMS gateway provider's support service is, one way is to email a question to the support team. Then ask yourself the following questions:

Most SMS gateway providers provide support service by email. If you prefer telephone support service, you should choose an SMS gateway provider that provides a customer support phone number.


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